Refund Policy

At Stitched Memory, we believe in more than just creating personalised clothing; we believe in creating responsibly. Our mission is to bring your memories to life through custom hoodies and sweatshirts while upholding the highest ethical standards in everything we do.

1. Sustainability at Heart

We are dedicated to reducing our environmental footprint. From sourcing sustainable fabrics to minimising waste in our production processes, we aim to make each product as eco-friendly as possible. Our manufacturing partners are carefully chosen to ensure they meet strict sustainability and ethical guidelines. We are continuously seeking out new ways to innovate and become even more sustainable.

2. Fair Labour Practices

We stand firmly against exploitation and are committed to ensuring that everyone involved in the creation of your customised apparel is treated fairly. This means working only with suppliers who provide safe working conditions, fair wages, and respect for workers' rights. Our partners adhere to global standards to prevent any form of labour abuse.

3. Respect for Artistic Integrity

We understand the personal value of the images and designs you share with us. At Stitched Memory, we respect your creativity and vision. We ensure that your designs are handled with care, never reused without your permission, and kept secure throughout the production process. Your memories are yours, and we treat them with the reverence they deserve.

4. Commitment to Quality

We take pride in the craftsmanship of every hoodie and sweatshirt we create. By prioritising quality materials and production techniques, we ensure that each product is not only beautiful and personal but also long-lasting. We believe that sustainability also means making garments that stand the test of time, reducing the need for frequent replacements.

5. Transparency and Accountability

We value transparency in our business practices. If you have any questions about our materials, production methods, or labour practices, we are more than happy to provide clear, honest answers. We hold ourselves accountable for every step of the process and are committed to continuous improvement.

6. Inclusivity and Empowerment

Our mission is to make personalised fashion accessible to everyone, regardless of size, gender, or background. At Stitched Memory, we celebrate diversity and create designs that reflect the individuality of each customer. We are committed to fostering a community where all are welcome, and every memory is honoured.At Stitched Memory, we aim to transform memories into fashion with integrity and purpose. We believe that true personalisation starts with respect—for people, the planet, and the precious moments you share with us.